One way around the problem of high employee turnover is to hire the right people in the beginning. To ensure that they get the cream of the crop, Excel Fitness Center, through its subcontractor, Pro-fit Services, employs an interviewing system that is both comprehensive and effective.
The process begins the moment the applicant walks through the door. A clipboard is given to the applicant complete with a customized employment application and personal questionnaire. Included is a brochure that clearly spells out the club’s history and mission.
Candidates are contacted approximately two days later, and those who qualify receive an invitation to interview. The first interview is designed to help the interviewer understand the applicant’s personality. The second interview takes the process further by explaining the nuts and bolts of the operation, and the all-important issues of compensation.
“In a town of 50,000 people, this system averages 50 to 75 applications per week,” says Pro-Fit spokesperson Lisa Lynn. “Out of 1,492 applications the first half of this year, there were 303 interviews resulting in 29 new staff members. In the past 24 months, turnover has been predictable, while competent and trained new staff members were ready to fill the positions. This has allowed us to utilize many part-time people in entry-level positions and maintain a consistent and effective service to our clients.”